[ Buyer's guide ]

The best shared inbox software in 2026.

'Shared inbox' means different things: some tools turn email into a team inbox, others give you a shared inbox for website chat. Most are priced per user. Here's an honest look, so you pick the right shape for how your customers actually reach you.

1
RepliedOUR PICK
Best for AI chat + real humans + free analytics, flat-priced

Live chat with an AI (Maya) that answers instantly and hands off to a real person the moment it matters. Built on a real web analytics engine, so every chat knows who it's talking to. Flat pricing — never per-seat or per-resolution — with a genuinely free plan.

Start free, no card
2
Front
Best for team email across channels

Polished collaborative email inbox. Trade-off: priced per seat, and AI sits in higher tiers.

Compare Replied vs Front
3
Help Scout
Best email-first help desk

Clean, well-liked support inbox. Trade-off: priced per user with contact tiers.

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4
Hiver
Best inbox inside Gmail

Turns Gmail into a shared inbox neatly. Trade-off: per-user, and it's email-only — no website chat.

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5
Missive
Best for collaborative email + chat

Strong team collaboration over email and messaging. Trade-off: per-user, not an on-site chat widget.

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6
Groove
Best simple email help desk

Simple and approachable. Trade-off: per-user and email-first, not chat-first.

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7
Zendesk
Best for large operations

Enterprise-grade ticketing inbox. Trade-off: per-agent and complex for small teams.

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See all Replied comparisons →
[ FAQ ]

Frequently asked

What's the difference between a shared email inbox and a chat inbox?+

An email shared inbox (Front, Hiver, Missive) manages email as a team. A chat inbox (Replied) handles live website conversations with visitors. Pick based on where your customers reach you.

What's the best shared inbox for website chat?+

One that combines AI, a human handoff and analytics in a shared chat inbox — that's where Replied leads. Email-first tools don't put chat on your site.

Is shared inbox software priced per user?+

Most are (Front, Help Scout, Hiver, Missive, Groove). Replied is flat, with your whole team included.

Do I need analytics with a shared inbox?+

For website conversations, yes — it tells you who's asking. Replied includes a real web analytics engine free.

A shared inbox for website chat, with AI.

Whole team included, AI replies and analytics built in, flat-priced. Start free — no card.

Start free, no card