[ Replied vs Intercom ]

The Intercom alternative that doesn't charge per resolution.

Intercom is a capable, mature platform — the problem most teams hit isn't the product, it's the bill. Pricing is per-seat, and Fin charges roughly $0.99 for every resolution (at the time of writing), so the better your AI gets, the more you pay. Replied is flat: live chat, AI replies and real analytics on every plan.

Start free, no cardSee the bill math
$0.00
per resolution
1 line
to install
Free
analytics, every plan
M
Maya
replies instantly · hands off to a human
Do you charge per resolution like Intercom's Fin?
Nope — AI replies are included on every plan. No per-resolution meter running. Want the bill math?
Ask Maya anything…
real widget · no per-resolution meter running
[ The bill ]

Intercom gets better. Your bill gets bigger.

Intercom bills per seat, plus roughly $0.99 every time Fin resolves a conversation. Same month, same volume — one number climbs with every resolution, the other doesn't move.

a typical Intercom monthIntercom
5 seats × $39$195
1,240 Fin resolutions × $0.99$1,228
proactive support add-on$99
total this month
$1,522
Climbs with every resolution and every hire.
the same month on RepliedReplied
Growth plan, flat$49
Unlimited human seatsincluded
Web analyticsincluded
total this month
$49
Same number, every month. Even if Maya resolves ten times more.
AI cost as resolutions grow
/mo/mo
Intercom, per resolutionReplied, flat
Success, taxed — the better the AI resolves, the more you owe.
[ Why switch ]

Four reasons teams switch.

None of them are about features. They're about what lands in your inbox on the first of the month.

01

Flat pricing, not per-resolution

Replied uses flat monthly tiers ($0 / $19 / $49 / $99 / $249) metered on pageviews, never per-seat and never per-resolution. Your bill doesn't jump every time the AI closes a chat, and you don't buy a seat per teammate.

02

AI replies included on every plan

AI replies come with every tier, with 1,000 extra for $9 if you ever run out. There's no separate per-resolution AI add-on to meter, forecast and dread at the end of the month.

03

Real web analytics, bundled free

Replied is built on a real web analytics engine is bundled free on every plan. Every conversation already knows who it's talking to — pages viewed, source, returning visitor — without bolting on a separate analytics tool.

04

Knows when to get a human

Maya answers the repetitive questions instantly, then hands the conversation to a real person the moment it matters, with the full history already loaded. A teammate, not a robot wall.

[ Head to head ]

Replied vs Intercom

RepliedIntercom
Pricing modelFlat monthly tiersPer seat + per-resolution AI
AI costIncluded (1k extra / $9)~$0.99 per Fin resolution
Free planYes (10k pageviews/mo)Trial only
Per-seat chargesNoneYes
Web analyticsBundled freeSeparate / limited
InstallOne lineOne line
Best forFounders & small teamsLarge support orgs
[ Switch in minutes ]

One line. Then you're live.

Step 1

Add one line to your site

Paste a single script tag before your closing body tag. No tag-manager gymnastics, no per-seat setup.

Step 2

Maya learns your site

Replied crawls and distills your site into Maya's knowledge automatically, so she can answer from day one.

Step 3

Reply from the shared inbox

Maya handles the easy questions; you and your team pick up the ones that matter — from one inbox, on any plan.

<script async src="https://w.replied.chat/w.js?id=rp_yoursite"></script>
[ Honest take ]

We're not for everyone.

Use Replied when…

  • You want a bill that doesn't scale with resolutions or seats
  • You want AI replies and web analytics included, not billed separately
  • You're a founder or small team, not a 50-agent support floor
  • You want to be live in minutes, not onboarded over weeks

Stay on Intercom when…

  • You need its deep enterprise workflow and integration ecosystem
  • You have a large, tiered support organization
  • You're already standardized on Intercom across the company
[ FAQ ]

Frequently asked

Is Replied really cheaper than Intercom?+

For most small and mid-sized teams, yes — because Replied doesn't charge per seat or per AI resolution. Intercom's cost scales with your team size and with how often Fin resolves conversations. Replied is a flat monthly tier metered on pageviews, with AI replies included.

Does Replied have an AI agent like Fin?+

Yes. Maya answers instantly from your site's knowledge and hands off to a human when a conversation needs one. Unlike Fin, she's included in your plan rather than billed per resolution.

Can I migrate from Intercom easily?+

Replied installs with a single script tag and learns your site automatically, so there's no long migration. You can run it alongside Intercom while you evaluate.

What about analytics?+

Replied is built on a real web analytics engine, included free on every plan. You get visitor context inside each chat and site-wide analytics without a separate tool.

Is there a free plan?+

Yes — 10,000 pageviews per month, no credit card. Paid tiers start at $19/mo.

[ Keep comparing ]

Replied vs the rest

See all live chat & AI alternatives →

Live chat and AI, without the per-resolution bill.

One line of code. Free to start, no card. AI, real humans and real analytics from minute one.

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