[ Replied vs Zoho Desk ]

A Zoho Desk alternative for live chat, without per-agent pricing.

Zoho Desk is a full ticketing help desk, priced per agent, with its Zia AI in higher tiers and best value inside the Zoho suite. If what you actually want is live chat with an AI that answers instantly and a human handoff, most of Zoho Desk is ticketing overhead. Replied is flat-priced, live in one line, with AI and analytics included.

Start free, no card
$0
per agent
1 line
to install
Free
analytics, every plan
M
Maya
replies instantly · hands off to a human
Do you charge per agent like Zoho Desk?
No — your whole team is included on a flat plan, and AI replies come built in.
Ask Maya anything…
real widget · no per-resolution meter running
[ Why switch ]

Four reasons teams switch.

Live chat and AI, flat — not a per-agent ticketing suite.

01

No per-agent pricing

Add your whole team without the bill climbing per agent. Replied uses flat monthly tiers ($0 / $19 / $49 / $99 / $249) metered on pageviews, never per-seat and never per-resolution.

02

AI included, not tier-gated

AI replies come with every tier, with 1,000 extra for $9 if you ever run out. No AI reserved for higher Zoho tiers.

03

Live in one line, no rollout

Maya learns your site automatically. No help-desk implementation.

04

Analytics bundled free

Replied is built on a real web analytics engine is bundled free on every plan, included on every plan.

[ Head to head ]

Replied vs Zoho Desk

RepliedZoho Desk
Pricing modelFlat monthly tiersPer agent
AI (Zia)IncludedHigher tiers
Web analyticsBundled freeSeparate
SetupOne line, minutesHelp-desk rollout
Suite lock-inNoneZoho ecosystem
Free planYes (10k pageviews/mo)Limited free
Best forAI live chatTicketing suite users
[ Switch in minutes ]

One line. Then you're live.

Step 1

Add one line to your site

A single script tag — no suite to adopt.

Step 2

Maya learns your site

Replied distills your pages so Maya answers from day one.

Step 3

Reply from one inbox

Maya handles the repetitive questions; your team takes the rest.

<script async src="https://w.replied.chat/w.js?id=rp_yoursite"></script>
[ Honest take ]

We're not for everyone.

Use Replied when…

  • You want live chat + AI, not a per-agent ticketing suite
  • You want AI replies included, not tier-gated
  • You want to be live in one line
  • You want analytics bundled free

Stay on Zoho Desk when…

  • You need full multichannel ticketing and SLAs
  • You're invested in the Zoho ecosystem
  • You have admins to run the help desk
[ FAQ ]

Frequently asked

Is Replied a full help desk like Zoho Desk?+

For live chat and AI-assisted support, yes. If you need full ticketing, SLAs and portals, Zoho Desk does more — most small teams don't need that.

Is Replied cheaper than Zoho Desk?+

For most teams, yes — Replied doesn't charge per agent or gate the AI behind higher tiers. It's a flat tier with AI replies and your whole team included.

Can a human take over?+

Yes — Maya hands off to a real person when needed, built in.

Is there a free plan?+

Yes — 10,000 pageviews/mo, no card. Paid tiers start at $19/mo.

[ Keep comparing ]

Replied vs the rest

See all live chat & AI alternatives →

AI live chat, no per-agent bill.

Whole team included, AI replies and analytics built in, flat-priced. Start free — no card, no suite.

Start free, no card