Freshdesk is priced per agent, and Freddy AI is a separate add-on metered on top. Grow the team or lean on the AI and both numbers climb. Replied includes your whole team and AI replies on one flat price.
Not another ticketing suite. The chat, the AI and the analytics, on one flat bill.
Add your whole team without the bill climbing per seat. Replied uses flat monthly tiers ($0 / $19 / $49 / $99 / $249) metered on pageviews, never per-seat and never per-resolution.
AI replies come with every tier, with 1,000 extra for $9 if you ever run out. No separate Freddy-style AI add-on billed by session.
Paste one script tag and Maya learns your site automatically. No help-desk implementation to staff.
Replied is built on a real web analytics engine is bundled free on every plan, so every chat carries visitor context out of the box.
A single script tag — no agent provisioning, no portal setup.
Replied distills your pages into Maya's knowledge so she answers accurately from day one.
Maya handles the repetitive questions; your team takes the rest — no per-seat gate.
<script async src="https://w.replied.chat/w.js?id=rp_yoursite"></script>For most small and mid-sized teams, yes — Replied doesn't charge per agent or meter the AI separately. Freshdesk is priced per agent, and Freddy AI is an add-on billed on top. Replied is a flat monthly tier with AI replies included.
For live chat and AI-assisted support, yes. If you need full multichannel ticketing, SLAs, and portals, Freshdesk does more — most small teams don't need that surface.
No. AI replies are included on every plan (1,000 extra for $9 if you run out), not billed as a separate metered product.
Minutes — one script tag, and Maya learns your site automatically.
Yes — 10,000 pageviews/mo, no card. Paid tiers start at $19/mo.
No per-agent seats, no metered AI add-on. Your whole team and AI replies included. Start free — no card.
Start free, no card