[ Replied vs Freshchat ]

A Freshchat alternative with AI included and no per-agent bill.

Freshchat is Freshworks' messaging product, priced per agent, with its Freddy AI billed as a metered add-on. If you want AI chat with a real human handoff and analytics — without paying per seat and again for the AI — Replied includes it all on one flat plan, live in one line.

Start free, no card
$0
per agent
AI
included, not metered
Free
analytics, every plan
M
Maya
replies instantly · hands off to a human
Is the AI a metered add-on like Freddy?
No — AI replies are included on every plan, and your whole team is on one flat price.
Ask Maya anything…
real widget · no per-resolution meter running
[ Why switch ]

Four reasons teams switch.

AI, humans and analytics on one flat bill — not seats plus a metered AI.

01

No per-agent pricing

Add your whole team without the bill climbing per seat. Replied uses flat monthly tiers ($0 / $19 / $49 / $99 / $249) metered on pageviews, never per-seat and never per-resolution.

02

AI included, not metered

AI replies come with every tier, with 1,000 extra for $9 if you ever run out. No Freddy-style AI add-on billed by session.

03

Real web analytics, free

Replied is built on a real web analytics engine is bundled free on every plan, included on every plan.

04

Clean human handoff

Maya answers instantly and brings in a real person when it matters.

[ Head to head ]

Replied vs Freshchat

RepliedFreshchat
Pricing modelFlat monthly tiersPer agent
AI costIncludedFreddy AI add-on (metered)
Web analyticsBundled freeSeparate
Human handoffBuilt inYes
Free planYes (10k pageviews/mo)Limited
SetupOne line, minutesSuite setup
Best forAI + flat pricingFreshworks suite users
[ Switch in minutes ]

One line. Then you're live.

Step 1

Add one line to your site

A single script tag — no per-seat provisioning.

Step 2

Maya learns your site

Replied distills your pages so Maya answers from day one.

Step 3

Reply from one inbox

Maya handles the repetitive questions; your team takes the rest.

<script async src="https://w.replied.chat/w.js?id=rp_yoursite"></script>
[ Honest take ]

We're not for everyone.

Use Replied when…

  • You don't want to pay per agent or meter the AI
  • You want AI, live chat and analytics on one flat bill
  • You want to be live in one line
  • You're a small team, not a suite operation

Stay on Freshchat when…

  • You're standardized on the Freshworks suite
  • You need its broader multichannel tooling
  • You have admins to run the platform
[ FAQ ]

Frequently asked

Is Replied cheaper than Freshchat?+

For most small teams, yes — Replied doesn't charge per agent or meter the AI. It's a flat tier with AI replies and your whole team included.

Is the AI an add-on like Freddy?+

No — AI replies are included on every plan, not billed as a separate metered product.

Can a human take over?+

Yes — Maya hands off to a real person when needed, built in.

Is there a free plan?+

Yes — 10,000 pageviews/mo, no card. Paid tiers start at $19/mo.

[ Keep comparing ]

Replied vs the rest

See all live chat & AI alternatives →

Messaging and AI on one flat bill.

No per-agent seats, no metered AI. Whole team and AI replies included. Start free — no card.

Start free, no card